Yes. Every player and guest must check in on each visit, even if the booking is prepaid or a waiver is already on file. In the CourtReserve mobile app, find the small barcode/QR icon beside your name on the home page, open your code and present it to the front-desk scanner. OPEN COURTRESERVE

It depends on how often you play! Ultimate offers no additional private court fees at your Home Court, subject to membership booking limits, and Hybrid court rates at Cross Courts. Hybrid offers lower private court fees, 12-day advance booking at your Home Court, and eligible Cross Court privileges. Playing approximately 3+ hours per week over a year will generally cost less with Hybrid than equivalent Lite play. Forge Lite is free to join, with pay-to-play access and a 5-day booking window at any Forge location. COMPARE MEMBERSHIPS

The Forge West is coming to 300 Eagleson Road in Kanata, alongside The Forge East in Orléans. Ultimate and Hybrid members will designate a Home Court; the other facility can be enjoyed through eligible Cross Court privileges. Two locations, one Forge community. LEARN ABOUT THE FORGE

Yes! Please add guests accurately to your booking. Each guest should have a CourtReserve account whenever possible, complete any required waiver and check in when they arrive. Individual court fees may vary by membership. BOOK A COURT

Forge Lite is free to sign up, with no annual membership commitment. Forge Lite members may have a Home Court on their profile, but they're not tied to it: their 5-day advance-booking window applies at any Forge location, subject to availability. Court and program fees still apply. CREATE YOUR FREE ACCOUNT

The Forge West is targeting an opening toward the end of Q1 2027, during the winter season. We're excited to bring the Forge experience to Kanata! We'll announce a confirmed opening date as construction and preparations progress. GET FORGE UPDATES

Both Ultimate and Hybrid are annual membership commitments, whether you choose to pay the annual amount upfront or through monthly instalments. Paying monthly provides flexibility in how you pay; it does not create a month-to-month membership. VIEW MEMBERSHIP OPTIONS

For private court reservations, cancellation more than 6 hours before the start time normally results in a CourtReserve account credit. At exactly 6 hours before the reservation, or any time after that, the booking is non-refundable except in exceptional circumstances approved by management. Events, leagues and lessons may have their own stated cancellation terms. Additional Ultimate no-show and late-cancellation penalties are being developed but are not yet in effect. VIEW MY BOOKINGS

Yes. The Forge is building Cross Court access across East and West. Ultimate and Hybrid members receive primary booking privileges at their Home Court, with applicable Cross Court benefits at other locations. Forge Lite members can book at either location within their 5-day window, subject to availability. Additional Cross Court booking details will be announced before West opens. EXPLORE MEMBERSHIPS

Compete hard, treat people well. Respect opponents, partners, staff and surrounding courts. Follow the rules of the session, avoid disruptive conduct and keep the playing environment welcoming for everyone. CONTACT OUR TEAM

The Forge offers a free-to-register, pay-to-play Lite membership and paid Hybrid and Ultimate memberships with different privileges and court fees. Paid memberships are annual commitments with annual and monthly payment options. See our Memberships page for the current prices and benefits; applicable taxes are added at checkout. VIEW CURRENT PRICING

Your Home Court is the Forge location associated with your membership. For Ultimate and Hybrid members, it's where your primary membership and advance-booking privileges apply. Another Forge location is a Cross Court. Forge Lite profiles may also have a Home Court, but Lite members can book at any Forge location within their 5-day window. VIEW MEMBERSHIPS

Ultimate and Hybrid members can book up to 12 days in advance at their Home Court. Forge Lite members have a 5-day booking window at any Forge location. Cross Court advance-booking windows for Ultimate and Hybrid members will be announced separately. VIEW COURT AVAILABILITY

Wear clean, non-marking athletic court shoes that provide stability for side-to-side movement. Avoid footwear that could damage the court surface or create a slipping hazard. EXPLORE THE FORGE

When The Forge West initially opens, existing members will have first opportunity to transfer eligible memberships to West, subject to availability. Existing Ultimate members will have first priority for transfers and any higher-tier offerings, followed by existing Hybrid members for available Ultimate opportunities. Members on the Ultimate waitlist will be considered after those current paid-member priority windows. We will announce the transfer process and deadlines closer to opening. CONTACT THE CLUB

When The Forge West launches, existing Ultimate members will have first priority to transfer to West and to consider any new higher-tier membership offerings. Existing Hybrid members will receive the next opportunity for available Ultimate memberships, followed by members on the Ultimate waitlist. Exact registration dates, response deadlines and availability will be announced before West memberships go on sale. EXPLORE MEMBERSHIPS

Skill-based programs may have minimum ratings or eligibility requirements. The Forge may use DUPR, past league results and staff assessments to determine appropriate divisions. A free spot does not necessarily mean a player qualifies; we aim to keep programs balanced and competitive. FIND A PROGRAM

Ultimate membership numbers are limited to help maintain reasonable booking availability. If the Join Now option does not appear for Ultimate in CourtReserve's membership window, that tier is currently full; you can join the Ultimate waitlist. For the West launch, existing Ultimate members will receive first priority for transfers and higher-tier offerings, followed by existing Hybrid members for available Ultimate opportunities, then the Ultimate waitlist. Availability and registration timing will be announced closer to opening. EXPLORE MEMBERSHIPS & WAITLIST

Please let the front desk know right away if something is damaged, unsafe or interfering with play. Don't try to repair club equipment yourself; our team will assess the issue and arrange the next steps. REPORT AN ISSUE

Looking to get more out of your court time? We'd be happy to help you explore your options! Upgrades depend on availability and eligibility. Paid memberships carry an annual commitment, so membership changes or cancellations remain subject to their terms. Contact our team to discuss what's possible. CONTACT OUR TEAM

Yes. The Forge East and The Forge West will have consistent membership fees, reflecting their highly comparable amenities and offerings. Ultimate and Hybrid members designate 1 Home Court, with eligible Cross Court privileges at other Forge locations. Cross Court advance-booking details will be announced before West opens. GET UPDATES

Ultimate and Hybrid memberships are annual commitments and are not generally paused for vacations or changes in your schedule. Exceptional situations, such as qualifying medical circumstances, may be reviewed by management. Please contact us to discuss your particular situation. CONTACT OUR TEAM

The Forge will send West opening updates and membership announcements by email to people with CourtReserve profiles at the club. If you haven't registered yet, you can create a free Forge Lite profile to receive club communications. CREATE A FREE ACCOUNT

Start by speaking respectfully with our front desk team and sharing the details. We'll try to solve routine issues on the spot and refer more complicated matters to management when needed. CONTACT THE CLUB

Yes. Ultimate and Hybrid members will have a Home Court and eligible Cross Court access as our network grows. Ultimate members pay Hybrid court rates at Cross Courts, while Hybrid members retain their applicable Hybrid benefits. Forge Lite members may have a Home Court on their profile but can book at any Forge location within 5 days. Cross Court advance-booking windows for paid members will be announced separately. LEARN MORE ABOUT THE FORGE

Forge Lite members may have a Home Court associated with their profile, but it does not restrict where they can play. They can reserve available courts at any Forge location within their 5-day booking window, paying applicable Forge Lite fees. There is no paid membership commitment. CREATE A FREE ACCOUNT

Eligible private court cancellations are returned as CourtReserve account credits rather than automatic refunds to your payment card. Check your credit under More → Billing → Transactions, where your account credits and amount due are displayed. You can also pay outstanding charges from that screen. OPEN COURTRESERVE

Your paid membership designates 1 Home Court, where your primary privileges apply. At Cross Courts, Ultimate members pay Hybrid court rates and Hybrid members retain applicable Hybrid privileges. The advance-booking windows and other operational details for Cross Courts will be confirmed before The Forge West opens. COMPARE MEMBERSHIPS